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Phillips Export Training
Runnymede Malthouse
Business Centre
Off Hummer Road
TW20 9BD

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+44 (0) 1784 497077

+44 (0) 1784 497078

Privacy Statement

Information about our organisation and web site

  1. Modern information and communication technologies play a fundamental role in the activities of an organisation like Phillips Export Training.
  2. The Phillips Export Training business is committed to protecting your privacy.
  3. Our principal activity is the provision of professional international trade, customs and taxation training, consultancy and compliance services. We are based in the United Kingdom.
  4. Phillips Export Training intends and other domain names pointed to this web site (detailed in section 5), to complement the services provided by Phillips Export Training. The content of the web site is intended to offer the user general guidance and is not a substitute for formal professional advice in the fields of customs duties, international trade, business taxation and any related or other areas whatsoever.
  5. Our privacy policy covers Phillips Export Training and the web site www.phillips-export-training and our associated domains,,, and .
  6. Any information we collect will be held by
    Global Tradeflow Management Services Limited
    Runnymede Malthouse Business Centre

    Off Hummer Road
    TW20 9BD
    United Kingdom
  7. Phillips Export Training is a trading style of Global Tradeflow Management Services Limited.
  8. The personal information you provide to us will be retained only for as long as necessary to fulfil the purposes for which the information was collected or as required by law. We do not share personal information with third parties except as necessary to conduct our business, or as required by law. We do not sell, trade, rent, loan or exchange, any personal information you give us.

    Visitor access and use
  9. You can access our web site home page and browse our site without disclosing your personal data.
  10. Phillips Export Training does not guarantee, undertake, or warrant the site or the associated electronic news service will be uninterrupted, without delay, error-free, omission-free, or free of viruses. Therefore, the use of the web site, its content, registering for the electronic news service, use of the electronic news service and use of contact/feedback forms on the web site is without warranties of any kind, express or implied, including accuracy, timeliness and completeness. As internet communications are capable of data corruption we do not accept any responsibility for changes made to such communication after their despatch. All risks connected with sending commercially sensitive information relating to your business are borne by you and are not our responsibility. If you do not accept this risk, you should notify us in writing that e-mail is not an acceptable means of communication.

    The services and links of our web sites
  11. Our web site does not enable our visitors to communicate with other visitors or to post information to be accessed by others. Our web site does not include links to third party web service providers.

    Automatic collection of information
  12. We do not automatically log personal data nor do we link information automatically logged by other means with personal data about specific individuals.

    Use of Cookies on our site
  13. A cookie is a text-only string of information that a web site transfers to the cookie file of the browser on your computer’s hard disk so that the website can remember who you are.
  14. A cookie will typically contain the name of the domain from which the cookie has come, the “lifetime” of the cookie, and a value, usually a randomly generated unique number.
  15. When you visit our website we may send you a cookie. Most browsers will recognize when a cookie is offered and permit you to refuse or accept it – sometimes through default settings. If you want to check how your computer handles cookies, you should check with your computer software provider or manufacturer, your business’ IT support function, or your internet service provider (ISP).
  16. Cookies may be used in the following ways:
    • to help us recognise you as a unique visitor (just a number) when you return to our website and to allow us to tailor content or advertisements (where and when present) to match your preferred interests or to avoid showing you the same adverts repeatedly; and/or
    • to compile anonymous, aggregated statistics that allow us to understand how users use our site and to help us improve the structure of our website. We cannot identify you personally in this way.
  17. Two types of cookies may be used on this web site – “session cookies”, which are temporary cookies that remain in the cookie file of your browser until you leave the site, and “persistent cookies”, which remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie).

    Use of web beacons
  18. Some of our web pages may contain electronic images known as web beacons (sometimes known as clear gifs). These allow us to count users who have visited these pages. Web beacons collect only limited information which including a cookie number, time and date of a page view, and a description of the page on which the web beacon resides. We may also carry web beacons placed by third party advertisers. These beacons do not carry any personally identifiable information and are only used to track the effectiveness of a particular campaign.

    Data collection and purpose specification
  19. We collect the personal data such as name and contact details that you may volunteer while using our web site and services. The information we receive from you depends upon the information you provide through our contact forms and subscription registration facilities. The personal data that we collect is for the purposes of technical administration of the website, client administration and marketing. We do not collect or use personal data for any purpose other than that indicated. If we wish to use your personal data for a new purpose, we shall first offer you the means to consent or decline to this new purpose.
  20. We do not collect information about our visitors from other sources, such as public records or bodies, or private organisations.

    Children’s privacy
  21. We do not knowingly collect personal data from children, nor is our site intentionally designed for, nor directed at, children. This is based on the definition of a child as a person aged 16 years or under.

    Security, disclosure and confidentiality
  22. We have implemented security policies, rules and technical measures to protect the personal data that we have under our control from:
    • unauthorised access
    • improper use or disclosure
    • unauthorised modification
    • unlawful destruction or accidental loss
  23. All our employees and data processors, who have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of our visitors’ personal data.
  24. We do not disclose your personal data to other organisations.
  25. We ensure that your personal data will not be disclosed to state institutions and authorities except if required by law or other regulation.

    Access to the personal data we may hold about you
  26. You can ask us whether we are keeping personal data about you, by sending a request by postal mail to our Data Controller at the following address: Global Tradeflow Management Services Limited, Runnymede Malthouse Business Centre, Off Hummer Road, Egham, Surrey TW20 9BD United Kingdom
  27. Upon request we will provide you with a readable copy of the personal data which we keep about you, within two weeks of receiving your request – although we may first require proof of your identity before doing so. You can make this request by sending postal mail to our Data Controller at the following address: Global Tradeflow Management Services Limited, Runnymede Malthouse Business Centre, Off Hummer Road, Egham, Surrey TW20 9BD United Kingdom
  28. We will provide the information without any charge.
  29. We allow you to challenge the data that we hold about you and, where appropriate, you may have the data:
    • erased
    • rectified or amended
    • completed
  30. We reserve the right to refuse to provide our visitors with a copy of their personal data, but will give reasons for our refusal. We do, however, allow you to challenge our decision to refuse to provide you with a copy of your personal data.

    Privacy compliance
  31. Our privacy policy is compliant with

    Data Protection Act 1998; and

    The Privacy and Electronic Communications Regulations 2003, (which superseded The Telecommunications (Data Protection and Privacy) Regulations 1999).
  32. In order to demonstrate that our privacy policy accords with the above privacy instruments, we are subject to supervision by a government agency. The name of the agency in the United Kingdom is the Information Commissioner who can be contacted at

    Information Commissioner’s Office
    Wycliffe House
    Water Lane
    Cheshire SK9 5AF
    United Kingdom

    Additionally, the web site of the Information Commissioner may be accessed at

    Privacy support
  33. If you have an enquiry or concern about our privacy policy, please contact:

    Mr P Brigstock-Bates
    Data Controller
    Global Tradeflow Management Services Limited
    Runnymede Malthouse Business Centre
    Off Hummer Road
    Surrey TW20 9BD
    United Kingdom
    Telephone +44 (0) 1784 497077

    Fax +44 (0) 1784 497078

    Email [email protected]

  34. If you are not satisfied with our response to your concern, you may wish to contact the Information Commissioner (see section 32).